Frequently Asked Questions
Answers to all your questions at vs798
From login to withdrawals, bonuses to live casino — find detailed answers to the most commonly asked questions by Bangladeshi players, all in one place.
It is natural to have questions while playing at vs798. From creating an account to withdrawing money via bKash or Nagad, how bonuses work, and why KYC verification is needed — we have given complete and honest answers to all of these on this page. Every answer is written in plain language so you can make quick decisions and play with confidence. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Questions by topic
Live Casino
Teen Patti is a popular South Asian card game where you use three cards to make the highest possible combination. Go to the live casino section on vs798 and you will find JILI's Teen Patti tables. A real dealer sits in front of you and deals the cards, and you can place bets in real time. It plays just like classic Teen Patti — only you are sitting in front of a screen.
Yes, Andar Bahar is a very simple Indian card game. The dealer places one card in the middle, then deals cards alternately to two sides — Andar (inside) and Bahar (outside). You just have to guess which side will get a card of the same value as the middle card first. There are only two options, so it is a good starting point for new players.
vs798's live casino has separate tables for different budgets. You will find everything from low-stakes tables to high-roller tables. The limit for each table is shown clearly in the game lobby — so you will know exactly how much you can bet at that table before you sit down. Pick a table that matches your budget.
European Roulette has a wheel numbered 0 to 36 and the dealer spins a ball onto it. You can bet on a specific number, a colour (red or black), odd or even, or a group of numbers. Betting on red or black gives you close to a 50% chance of winning, so beginners can start there. You can find full details on the vs798 European Roulette Pro page.
Yes, vs798's live casino is fully mobile-friendly. You can play directly in the browser on any Android or iOS smartphone — no separate app download needed. Use a stable mobile data or Wi-Fi connection for good video quality. Playing in landscape mode lets you see the full table layout.
Identity Verification (KYC)
KYC (Know Your Customer) verification is done for the security of your account. It confirms that you are the owner of the account and that no one else is misusing it in your name. vs798 may request verification before a large withdrawal or if suspicious activity is detected on the account. It is a process that keeps your funds protected.
For Bangladeshi players, the National Identity Card (NID) is the most accepted document. A valid passport or driving licence can also be used. For address verification, a utility bill or bank statement may be requested. Photos of documents need to be clear, well-lit, and complete.
If verification is rejected, vs798 usually tells you the reason. Blurry or incomplete photos, a name mismatch, or an expired document are common reasons. Find out the reason and resubmit the correct document. If you are not sure what the problem is, contact live chat or [email protected] and the team will walk you through the steps.
Verification is usually requested during a first large withdrawal, when adding a new payment method to the account, or when unusual activity is detected for security reasons. In some cases it may also be requested as part of a routine review. Having your documents ready in advance means the process can be completed quickly.
Slots & Jackpots
Many slot games have a demo or free-play mode where you can understand the game without spending real money. However, amounts won in demo mode cannot be withdrawn — it is for practice only. You can see which games on vs798 have demo mode available in the game lobby.
Low-volatility slots are more suitable for players with a small budget. These games pay out small rewards frequently, so your balance lasts longer. Also look for games with a low minimum bet limit. Simple JILI games like Fortune Gems or Crazy 777 are good to start with because their betting structure is easy to understand.
Volatility refers to how often and how large the rewards a game pays out. A low-volatility game pays out frequently but in small amounts. A high-volatility game can pay out larger rewards but less often — and there can be long dry runs as well. Choose a volatility level that suits your patience and budget.
In a progressive jackpot, a small portion of many players' bets is pooled together to build a large prize pool. The more people play, the bigger the pool grows. When someone wins the jackpot, the pool resets back to zero. Games like Jackpot Fishing and Ocean King Jackpot on vs798 feature this type of jackpot mechanic.
Account & Login
The vs798 login page has a "Forgot Password" option. Clicking it will send a recovery link or code to your registered email or mobile number. Follow the instructions to set a new strong password. If you run into any trouble, our support team on live chat will help.
Common reasons for login problems are: wrong password or username, Caps Lock being on, or the account being temporarily locked after several failed attempts. Clear your browser cookies and cache and try again. If the problem continues, contact vs798 support chat — they will verify the account and resolve it.
Usernames generally need to be made up of English letters and numbers and must be within a certain length. For passwords, at least 8 characters mixing uppercase and lowercase letters is recommended. Do not share your password with anyone, and avoid using the same password as your banking password.
Yes, you can change your email address, mobile number, and contact details from account settings. However, to change core identity details such as your name or date of birth, you will need to submit KYC documents and make the request through support. This is a security measure to prevent fraud.
How to Withdraw
Yes, this is very important. Under vs798's rules, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Sending to someone else's wallet is not possible. This is a standard security policy to prevent money laundering and protect your own funds.
On vs798, withdrawals are generally processed within 15 minutes to 2 hours. If more than 2 hours have passed, contact live chat or [email protected]. Sometimes the process stalls if a KYC verification is still pending or an incorrect number was entered in the request — the support team will review the situation and resolve it.
The minimum withdrawal limit on vs798 is ৳500. This limit is the same for all four methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your wallet is active and the number registered on your account matches your wallet number.
No, to withdraw winnings from a bonus you must first meet the wagering requirement. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus. You will need to wager this ৳1,500 bonus 25 times, meaning a total of ৳37,500 in bets. Wagering is calculated on the bonus amount, not the combined total of the deposit and bonus. Once the requirement is met, the bonus winnings are fully withdrawable.
Rocket is Dutch-Bangla Bank's mobile wallet service. The rules for withdrawing via Rocket on vs798 are the same as for other methods — you can withdraw a minimum of ৳500 to a number registered in your own name. There are no additional conditions. However, your Rocket account must be active and within its wallet transaction limit.
Still have questions?
If you could not find the answer to your question on this page, our support team is always here for you. Bengali or English — get help in either language, 24 hours a day.