Your Privacy Is Our Commitment
Every piece of personal information you share on the vs798 platform is kept under the highest level of protection. Through SSL encryption, strict data policies, and transparent processes, we honor your trust.
This Privacy Policy ("Policy") applies to the vs798 platform ("we", "us") and all its users ("you", "your") regarding the collection, use, storage, and disclosure of information. By using our website or services, you are considered to have agreed to all the terms of this Policy.
vs798 is a trusted online betting and casino platform in the Bangladesh market. We believe that every user's personal information belongs to them. That is why we handle it with great care and never share it with third parties unnecessarily.
Review this Policy regularly, as we may update it as our services change. If any significant changes are made, we will notify you through an announcement on the platform.
Information Collection & Sources
We collect only the information that is essential to provide you with the best service.
Information You Provide Directly
When you register, create an account, or contact us, you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Preferred payment method details (bKash, Nagad, Rocket, Upay)
- Identity verification documents (when required)
- Conversations with the support team
Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- Device type and operating system
- Browser information and version
- IP address (for security verification)
- User activity logs (login time, game history)
- Cookie and session data
- Referral source and navigation patterns
Financial Transaction Information
To process deposits and withdrawals, we record the following information:
- Transaction amount and time
- Payment method type
- Transaction ID and status
- Deposit and withdrawal history
We never store your full mobile banking password or PIN.
Support & Contact Information
When you contact us via 24/7 live chat or email ([email protected]), the content of that conversation is saved. This is used to improve the quality of future support and to resolve disputes.
Use of Information & Purpose
Collected information is used only for the legitimate purposes described below.
Service Delivery & Operations
Your information is essential for successfully creating an account, logging in, depositing and withdrawing, playing games, and processing bonuses on the vs798 platform. We use the collected information to correctly deliver every benefit, from the 150% welcome bonus to VIP cashback.
Security & Fraud Prevention
Account hacking, money laundering, and fraud are serious problems on online platforms. Using your information, we:
- Detect and prevent suspicious transactions
- Block unauthorized access to accounts
- Verify age (ensuring 21+)
- Prevent the creation of multiple accounts
Personalized Experience
By analyzing your playing style and preferences, we show you relevant games, promotions, and special offers. This makes your experience on the platform more rewarding.
Analytics & Improvement
We use aggregated and anonymized statistics to improve our platform's performance, game variety, and payment methods (bKash, Nagad, Rocket, Upay). No personally identifiable information is used in this analysis.
Communication & Support
We may use your email or phone number to send important account notifications, transaction confirmations, support team responses, and policy update information.
Cookie Policy
Cookies are small data files stored in your browser. They make your browsing experience smoother.
Essential Cookies
These cookies are necessary for the platform to function properly. They are used to maintain login sessions, save form data, and verify security. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using our platform. The data collected is completely anonymous and is used only to improve our services.
Preference Cookies
These cookies are used to remember your language preference, theme setting, and other personalized settings. You can delete them from your browser settings if you wish.
Most browsers have cookie control options. Keep in mind, however, that disabling certain essential cookies may limit some functionality of the vs798 platform. If third-party analytics tools are used, they do not send any personal information beyond aggregated data.
Information Sharing with Third Parties
We do not sell, rent, or improperly disclose your information. Information may be shared in the limited circumstances described below.
Payment Processors
The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateway. These organizations operate under their own privacy policies and follow secure payment practices.
Technology & Infrastructure Partners
To operate our platform, we use the services of trusted technology partners, such as server hosting providers. These partners process information only within the scope of their contracted services and do not have the right to use it for their own purposes.
Legal Obligations
We may be legally required to disclose information in the following circumstances:
- In accordance with a valid court order or summons
- As part of cooperation with a regulatory authority investigation
- To comply with anti-money laundering regulations
- In a public safety emergency
Outside of such circumstances, vs798 never voluntarily shares your personal information with third parties.
What We Never Do
- We do not sell your information to marketers or advertisers
- We do not transfer data to data brokers
- We do not use your information for promotional purposes without your consent
- We do not disclose personal information on social media
Data Protection Measures
We follow industry-standard technology and practices to protect your information.
SSL Encryption
Our entire platform is protected by SSL/TLS encryption. All communication between your browser and our servers is encrypted.
Firewall Protection
An advanced firewall system protects our servers from cyberattacks, DDoS, and unauthorized access.
Monitoring System
Our system is monitored 24/7. If unusual activity is detected, automated alerts are triggered.
Access Control
Only authorized staff can access user information on a need-to-know basis. All access is logged and audited.
We acknowledge, however, that no data transmission over the internet or electronic storage system is completely secure. We follow industry best practices, but we are unable to guarantee the absolute security of data. If you notice any suspicious activity, please notify us immediately at [email protected].
Data Retention Period
We do not hold any information longer than necessary.
Active Account Data
We retain the necessary information for as long as your account remains active. For inactive accounts, we review the data after a set period.
Closed Account Data
Even after you close your account, some information may be retained for a set period for legal reasons. In particular:
- Financial transaction records — in accordance with anti-money laundering regulations
- Identity verification documents — in accordance with regulatory requirements
- Support conversation records — for dispute resolution
Once the required period has passed, we securely delete or anonymize your information.
Backup Data
We create regular backups as part of system security. Removing data from backup systems is a technical process that may take somewhat longer than a standard deletion.
Your Rights as a User
You have several important rights over your own information on the vs798 platform.
Right to Know
If you want to know what information we hold about you, contact us.
Right to Correction
If any of your information is incorrect, you can request a correction.
Right to Deletion
You can request the deletion of your information, except where there is a legal obligation to retain it.
Right to Object to Processing
You can object to the processing of your information for specific purposes.
Right to Data Portability
You can request your own information in a common format.
Right to Restriction of Processing
In special circumstances, you can request that the processing of your information be limited.
To exercise any of the above rights, contact our support team — via 24/7 live chat or by email at [email protected]. We provide assistance in both Bengali and English. Your request will be processed within a reasonable time.
Protection of Minors
vs798 is for those aged 21 and above only.
The vs798 platform operates exclusively for adults (21+). We do not knowingly collect information from any minor, and our services are not available to them.
During the registration process, we take steps to verify age. If we find that a minor has an account, we will immediately close that account and delete any information collected.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes
Our services may change over time, and this policy may be updated accordingly.
vs798 reserves the right to amend this privacy policy at any time. If there are significant changes to the policy, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email where applicable
If you continue to use the platform after the changes, it will be assumed that you have agreed to the new policy. The "Last Updated" date at the top of the policy always reflects the date of the most recent revision.
If you have any objection to a change, you are welcome to discuss it with us before requesting account closure. We are always willing to hear your concerns.
Have a question about privacy?
Our support team is always ready to answer any of your questions.
24/7 live chat — support available in Bengali and English